// experience

Career History

Building and securing networks since 2008: enterprise consulting, network security, and reliability engineering.

Customer Reliability Engineer Current

Cloudflare · London, United Kingdom
May 2026 – Present

The CRE role at Cloudflare is a promotion from Senior Escalation Engineer, and a shift in scope. My CRE colleagues and I still own the hardest technical problems, but we're now also accountable for the long-term reliability of a set of strategic customers, rather than taking incidents one at a time.

In practice, this means working with customers before things break: helping them define meaningful SLOs, identify architectural risks, and build systems that are resilient from the start. When something does go wrong, we lead the technical response, pulling telemetry from Prometheus and Grafana, tracing distributed failures across Cloudflare's infrastructure, and coordinating across engineering teams until we have a root cause and a fix.

I'm the customer's advocate inside Cloudflare and also Cloudflare's technical voice to the customer, sometimes on the same call.

We also build internal tooling to cut down on recurring manual work, scripts and automation that make the next incident faster to resolve than the last one.

Senior Escalation Engineer

Cloudflare · London, United Kingdom
December 2023 – April 2026

I joined Cloudflare's escalation team to handle the cases that frontline support couldn't resolve: complex network anomalies, platform-level incidents, bugs that only surfaced under specific conditions. Every case was different, and there was rarely a playbook.

I owned each case end to end, working through packet captures, BGP tables, infrastructure logs and product internals until I understood what was happening and why. After that came the write-ups: a plain explanation for the customer, and a bug report engineering could act on.

Network Security Engineer

Cloudflare · London, United Kingdom
April 2022 – November 2023

I joined Cloudflare on the Network Security Engineer (NSE) team at a time when volumetric attacks were breaking records. Day to day that meant real-time traffic analysis, separating legitimate requests from malicious ones using IP reputation, HTTP headers, cookie patterns and JavaScript fingerprints, usually while the attack was still running.

I worked with Magic Transit, Cloudflare Network Firewall (Magic Firewall), WAF, and rate-limiting tools to filter and neutralise threats across layers 3, 4, and 7. When the tooling had gaps, I worked directly with engineering to close them.

Network Solutions Consultant Contract

NAK Consulting Services · Northampton, United Kingdom
January 2022 – March 2022

A three-month contract. I was brought in to deliver network security architecture for a new infrastructure project, covering the full lifecycle from pre-sales discovery through Low-Level Design, BoM validation, and implementation planning.

Professional Services Consultant

Gulf Business Machines · Muscat, Oman
May 2013 – December 2021

GBM is where I went from engineer to consultant, which mostly meant learning to work out what a customer actually needed before designing anything.

I designed and implemented solutions across Routing & Switching, Wireless, Unified Communications, Contact Centres, and Cybersecurity, often owning projects end-to-end from the first customer conversation to final operational handover.

Network Consultant

Al Khalili Group · Muscat, Oman
May 2008 – April 2013

My first job out of university. I learned networks by building them: staging equipment, implementing designs, troubleshooting failures, and handing over to operations teams who depended on the work being right.